Booking Terms

& Conditions

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Booking Terms & Conditions

Please read these Booking Terms & Conditions (T&Cs) carefully.  These T&Cs in their entirety constitute a legally binding agreement between you and Canadian Rockies Rafting and Adventures Inc.  By making a reservation with us, you are agreeing, on behalf of yourself and all other individuals that you book for, to be bound by these T&Cs.  You further agree you are acting as an agent for such individuals and these T&Cs apply to them.

Waiver Requirement: All guests participating in any activity with Canadian Rockies Rafting will be required to read and agree to the Release of Liability, Waiver of Claims, Assumption of Risk and Indemnity Agreement (the "Waiver") as a condition of participating in the activity.  If the Waiver is not completed, the individual will not be permitted to participate, and a refund will be provided.

  • A copy of the Waiver is available for review below.  The Waiver will be available for completion electronically prior to participating.  (Note: we may use paper waivers in certain circumstances).
  • Each adult must sign their own Waiver.
  • A parent/legal guardian must complete the Waiver for their minor/child under 18 years old.
  • This Waiver requirement applies to all individuals who wish to participate using your booking regardless of when they are added to the booking.

PLEASE READ THE WAIVER CAREFULLY!  By signing, you will waive or give up certain legal rights, including the right to sue for negligence, breach of contract, or breach of the Occupiers' Liability Act or claim compensation following an accident.

 

VIEW A READ ONLY COPY OF THE WAIVER HERE - WAIVER

Cancellation Policy

We understand that plans can change which is why we have different cancellation policies depending on the size and type of booking.

  • Individual bookings (1-8 participants): More than 48 hours before your scheduled tour start time : A full refund will be issued, less the non-refundable 3.5% booking fee.
  • Group Bookings (9 + participants): More than 7 days before your scheduled tour start time: A full refund will be issued, less the non-refundable 3.5% booking fee.
  • Exclusive Tours: More than 14 days before your scheduled tour start time: A full refund will be issued, less the non-refundable 3.5% booking fee.

Within your 48 hrs, 7 days or 14 days of your scheduled tour: No refunds will be provided.

Non-Refundable Booking Fee:

A 3.5% booking fee applies to every booking and is non-refundable for customer-initiated cancellations.

Tours Cancellations by Canadian Rockies Rafting:

At Canadian Rockies Rafting safety is our priority.  Factors including, but not limited to, weather conditions, water levels or minimum tour numbers, that make it unsafe to operate will result in cancelled tours.  If Canadian Rockies Rafting determines that a tour cannot safely proceed:

  • We will make every reasonable effort to offer an alternative tour.
  • If the alternative option is not suitable or cannot be arranged, a full refund of the amount paid, including the 3.5% booking fee, will be provided.

Canadian Rockies Rafting cannot always provide reasonable notice for changes to your tour due to last minute water levels changes.

Booking Terms and Conditions

All guests must meet the age and weight requirements for their booked tour. Guests are responsible for providing accurate and truthful information at the time of booking. Failure to meet the required criteria, or knowingly providing false or misleading information regarding age and/or weight will not be permitted to participate in the tour. Participants in these circumstances are not eligible for a refund, credit or rebooking.

Making a Booking:

To confirm a reservation with Canadian Rockies Rafting, the following requirements must be met:

  • Full Payment: Full payment is required at the time of booking unless alternative payment arrangements have been agreed upon in advance.
  • Contact Information: The main booker must provide their full name, email address, and phone number.
  • Waiver Requirements: The main booker acknowledges that every guest must complete the required waiver before participating in their tour.
  • Tour Requirements: The main booker is responsible for ensuring that all participants meet the age and weight  requirements for their selected tour. All information provided must be accurate and truthful.

Failure to meet the booking requirements or providing false or inaccurate information may result in guests being refused participation without a refund, in accordance with our applicable terms and conditions.

Large Group and Private Tours:

Alternative payment arrangements may be available for large group bookings and private tours. Please contact us directly to discuss payment options and arrangements.

Booking Cut Off Times:

We accept bookings (provided there is space available) until 8:00pm MST the night before for tours on the Horseshoe Canyon Tour and 9:00am Kananaskis Whitewater Tour and 11:00am MST the day of a tour for the 1:30pm Kananaskis Whitewater Tour and Kananaskis Xtreme.

Late Arrival and No-show policy

Canadian Rockies Rafting requires all participants to arrive 15 minutes before their scheduled tour start time to complete the check-in process. This ensures tours depart on schedule, all participants receive the required safety equipment and briefings and have an enjoyable experience.

Late Arrivals:

Participants who arrive after the tour has started will not be guaranteed participation. Tours will not be delayed to accommodate late guests. Participants who are late will not be eligible for a refund.

No-Shows:

Participants who fail to show up for their scheduled tour will not be eligible for refund, credit or rebooking.

Refunds and Rebooking:

Guests who arrive late and are unable to participate, or who fail to attend their scheduled tour, are not eligible for a refund, credit, or rebooking. The full booking amount will be forfeited.

Right to Refuse Service Policy

Canadian Rockies Rafting has a Zero Tolerance Policy and is committed to providing a safe, respectful, and enjoyable experience for all employees and participants. We reserve the right to refuse service, remove a participant from a tour, or deny participation when an individual's behaviour or condition compromises the safety, well-being, or enjoyment of others.

Harassment and Abusive Behaviour:

Harassment, intimidation, threats, discrimination, verbal abuse, physical aggression, or other inappropriate behaviour directed toward employees, other participants, or members of the public will not be tolerated. Canadian Rockies Rafting reserves the right to refuse service or remove any individual who engages in such behaviour.

Alcohol and Drug Impairment:

Anyone who is under the influence of alcohol, illegal drugs, or any other substance that impairs their ability to participate safely will not be permitted to join the tour. Our employees reserve the right to assess whether a participant is fit to participate and to deny participation if safety may be compromised.

Safety and Compliance:

All participants must follow the instructions of employees, comply with safety procedures, and meet the requirements for the activity. Canadian Rockies Rafting reserves the right to refuse service or remove any participant who disregards safety instructions, behaves recklessly, or otherwise creates an unsafe environment for themselves or others.

Refunds will not be provided to any participant who is refused service or removed from a tour due to harassment, abusive or inappropriate behaviour, impairment by alcohol or drugs, failure to follow safety instructions, or other conduct that compromises the safety or well-being of others.

Tour Restrictions

Age and Weight Requirements

  • Kananaskis Whitewater: The minimum age requirement is 5 years old and a weight of at least 45lbs/20kgs. Both age and weight conditions must be met.
  • Horseshoe Canyon: The minimum age requirement is 12 years old and a weight of at least 90lb/40kg. Both age and weight conditions must be met.
  • Kananaskis Xtreme: The minimum age requirement is 12 years old and a weight of at least 90lb/40kg. Both age and weight conditions must be met.

The maximum weight restriction for all tours is 350lb/158kg.

Privacy Policy

Collecting Information

What information do we collect?

When booking or registering on our site, you may be asked to provide:

  • Name
  • Email
  • Mailing address
  • Phone number
  • Credit Card Information
  • Age or other details
When do we collect your information?

We collect information when you:

  • Make a booking
  • Register for a newsletter
  • Submit an inquiry
  • Complete a pre-trip questionnaire
How do we use your information?

We may use your information in the following ways:

  • To quickly access your transactions or prepare for your departure
  • To send periodic emails regarding your booking
  • Confirmation emails
  • Payment receipts
  • Tour updates, changes or cancellations
  • Information regarding products and services (if you sign up to our newsletter)
  • An optional survey after your tour to provide feedback
  • To respond to inquiries or requests
  • Market tour mailing list after the original transaction has occurred

If you wish to unsubscribe to emails or marketing correspondence – please notify [email protected] so we can honor your opt-out request as soon as possible in accordance with the CAN-SPAM Act 2014.

How do we protect your information?
  • We do not sell, trade or otherwise transfer information to outside parties
  • Our website is regularly scanned to find any holes or vulnerabilities
  • Your personal information is contained behind secure networks through regular malware scanning and is only accessible to those with special permissions and are required to keep information confidential
  • All sensitive information supplied to us is encrypted via Secure Socket Layer (SSL) technology
  • Financial transactions are processed through a gateway provider and not stored or processed on our servers
Cookies

We use cookies to help us remember and process items in your shopping cart. They also help us understand your preferences based on current or previous site activity, which enables us to provide you with improved services. Cookies help us to compile data on site traffic and site interaction, so we can improve site experiences and tools in the future. You can choose to disable cookies on your browser. Disabling cookies will not prevent you from making orders but may make your site experience less efficient and some services may not function properly. Please check your individual browser settings to modify your cookie preferences.

Third party disclosure

As we offer third-party products and services on our website, information will be shared with hosting partners who assist us in conducting business or providing services to you. A condition of this information being shared is that these parties keep all information confidential.

We do not sell or trade your personal information to outside parties unless we provide you with advance-notice.

We may release your information when appropriate to comply with the law, enforce our site policies or protect ours or other’s rights, property or safety.

Third party operated activities

A rafting tour with Canadian Rockies Rafting may be booked in conjunction with separate activities such as ziplining, ATV Tours and helicopter tours.  These separate activities are provided by third party operators.  Canadian Rockies Rafting and Adventures Inc. is not responsible for the delivery of services by the third party operators or for any loss or injury suffered during third party provided activities.  The participation in any third party offered activities is subject to the terms and conditions of such third party operator, including the requirement by a third party operator that participants read and agree to the third party operator's waiver in order to participate in the activity.